Code of Conduct

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The Australian Tour Guides’ Code of Conduct

As a member of the PTGAA I promise to demonstrate the Australian Tour Guides’ Code of Conduct in all my actions and encourage its implementation across the industry through interactions with tourism businesses, organisations’ and other Tour Guides.

I agree to abide by the Australian Tour Guides’ Code of Conduct and will:

1. Provide a professional service to visitors – ensuring they are treated with respect, care and a commitment to best practice guiding. Provide objective and fair interpretations of the places visited.

2. Make every effort to present true and accurate facts, and ensuring that a clear distinction is made between stories, legends, traditions and opinions.

3. Act honestly, fairly and professionally in all dealings with those who engage my services and with all colleagues within the tourism industry.

4. Educate visitors on the need to be respectful of our precious natural, cultural and heritage environments, minimising our footprint and impacts at all times.

5. As a representative of Australia, I will welcome all visitors, and act in such a way as to bring credit to the country and to the promotion of it as a tourist destination.

6. Regularly update and upgrade my guiding skills and knowledge through training, professional development and networking activities.

7. Declare to customers any relevant personal commercial interests, including commissions. I agree to not engage in forced visitor purchases or soliciting of tips.

8. Be mindful at all times of my duty of care and other health and safety issues.

9. Provide all goods and services as is presented in the job brief, itinerary and promotional materials.

10. Abide by all national, state and territory legislation governing the operation and conduct of tours, tour operators and tour guides.

11. As required for PTGAA guides, to establish my own complaint handling procedures.

12. Inform my clients that the PTGAA has a Complaints Handling Policy covering grievances or other issues with professional tour guides.

13. Continually maintain a valid Certificate II in First Aid & CPR, as a pre-requisite for guiding. First Aid course renewal to be completed every 2 years.

14. At all times hold a current *Certificate of Currency for Indemnity insurance to the value of $10 mill. (Unless working in a permanent part-time/full time job only, where employer provides insurance cover for guide.)

* A special low cost insurance deal is available as an incentive for all Guides of Australia (GoA) accredited guides.

To Print & Sign the Code of Conduct: CLICK HERE

Please ensure you have read our Categories of Membership

Click here to submit an on-line membership application

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Latest News


Chinese Museum Melbourne

 Tuesday 29th January, 2019

 11am – Hosted Tour

 12pm – Free time in Museum

 1pm – Lunch with members (to be arranged on day)

The Melbourne Chinese Museum will be hosting PTGAA Members for a truly special Famil PD session not to be missed!

Be amongst the 40 guests to be hosted by Silvia Ercole, Museum Education Manager on a personalised tour of the Museum, with a focus on Melbourne’s Chinese New Year traditions.

Meeting place:

The meeting place is Chinese Melbourne Museum, 22 Cohen Place, Melbourne.

Cost:   FREE for 2019 members– but be quick to register as only 40 places available.

RSVP by 15th January  HERE NOW!

Please don’t wait to register and book your spot as there are only 40 places available!  

With thanks to Annamaria Di Iuorio for arranging this PD!

 

Certificate IV in Tour Guiding – Holmesglen Institute

A certificate IV course in Tour Guiding will be conducted at Holmesglen Institute

Commencing Feb 12, 2019 – 12 week Tour Guiding Skills Set course.

There is a midyear break from the middle of May to the middle of July and the 2nd part of the Cert IV commences in July.
Location:  City Campus (right across from the Shrine) and Waverley
Costs – TBA
Go to Holmesglen website:  https://holmesglen.edu.au/

 

End of Year Celebration!

Image result for saint and rogue images

Thursday 6th December, 6.30pm  

Dinner and Drinks at Saint & Rogue

 

Classically trained, Head Chef Brendan Cowie and his team call upon over four decades of shared fine dining experience – including Michelin Star holders across Europe, to present an internationally influenced, modern twist on Australian cuisine that celebrates locally sourced produce and quality ingredients.

Read more…