Code of Conduct

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The Australian Tour Guides’ Code of Conduct

As a member of the PTGAA I promise to demonstrate the Australian Tour Guides’ Code of Conduct in all my actions and encourage its implementation across the industry through interactions with tourism businesses, organisations’ and other Tour Guides.

I agree to abide by the Australian Tour Guides’ Code of Conduct and will:

1. Provide a professional service to visitors – ensuring they are treated with respect, care and a commitment to best practice guiding. Provide objective and fair interpretations of the places visited.

2. Make every effort to present true and accurate facts, and ensuring that a clear distinction is made between stories, legends, traditions and opinions.

3. Act honestly, fairly and professionally in all dealings with those who engage my services and with all colleagues within the tourism industry.

4. Educate visitors on the need to be respectful of our precious natural, cultural and heritage environments, minimising our footprint and impacts at all times.

5. As a representative of Australia, I will welcome all visitors, and act in such a way as to bring credit to the country and to the promotion of it as a tourist destination.

6. Regularly update and upgrade my guiding skills and knowledge through training, professional development and networking activities.

7. Declare to customers any relevant personal commercial interests, including commissions. I agree to not engage in forced visitor purchases or soliciting of tips.

8. Be mindful at all times of my duty of care and other health and safety issues.

9. Provide all goods and services as is presented in the job brief, itinerary and promotional materials.

10. Abide by all national, state and territory legislation governing the operation and conduct of tours, tour operators and tour guides.

11. As required for PTGAA guides, to establish my own complaint handling procedures.

12. Inform my clients that the PTGAA has a Complaints Handling Policy covering grievances or other issues with professional tour guides.

13. Continually maintain a valid Certificate II in First Aid & CPR, as a pre-requisite for guiding. First Aid course renewal to be completed every 2 years.

14. At all times hold a current *Certificate of Currency for Indemnity insurance to the value of $10 mill. (Unless working in a permanent part-time/full time job only, where employer provides insurance cover for guide.)

* A special low cost insurance deal is available as an incentive for all Guides of Australia (GoA) accredited guides.

To Print & Sign the Code of Conduct: CLICK HERE

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Click here to submit an on-line membership application

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Latest News


Message to Members

Hello everybody,

Our committee has been very active and, like everybody else, have been trying to keep across all the information and “best guess” what tourism will look like in both the short and long term.

We are also acutely aware of the reality that none of us now has any work.

Hopefully, some would have been able to access Jobskeeper or at least Jobseeker?

An important part of what we are doing is communication

We have already contacted Federal, State Tourism Ministers and other tourism bodies outlining the current situation with our members.

We have also now contacted over 100 operators recognising their situations and that our industry will have to gradually rebuild and that we look forward to proactively rebuilding our tourism industry with them.

Some of you would have heard our new “media star” Michelle Brown on Melbourne’s most popular morning radio talkback shows on ABC and 3AW recently? Michelle certainly was able to promote the role of guides and our Association.

We have formed a sub-committee to specially look at a communication strategy going forward

Thanks to James McFarlane, Katy Pavlova Tien Nguyen for accepting this challenge.

In a short- time they have produced a really comprehensive and exciting plan.

The targets are you, the existing members, non- member guides, Tour operators and Industry, Government and Tourism Boards and, importantly, travellers.

* We will take immediate steps to update /align our webpage to our new plan.

* You will soon see case studies some of your colleagues “promoted” on IGTV and Facebook through a You Tube channel. We are looking for more volunteers to be involved -let us know if you are interested office@ptgaa.org.au.

* We will have regular/scheduled communication with Government and Tourism Boards.

We will load this plan to the member section of our website. Comments are welcome

Membership Fees

In recognition of the support of current members and the challenging times we are now in , we have decided to extend all current memberships to June 2021.

We also plan to offer non- members guides and operators access to limited member category for a short time that will enable us to engage and communicate PTGAA information. This could convert to full membership/ support for PTGAA and more opportunities for our members.

Other Links

Thank you to members who have provided information and useful links for us.

Linda Monmouth has provided a link to very inexpensive courses ($8) at University of Queensland Business School  here

Birgittta March -a link to birds of Australia here. A great resource with links to all regions of Australia.

Susan Rees – an important link to a 30 minute COVID 19 infection control training – recommended for us all to do here

Leanne Saward who has prepared a comprehensive statistical snapshot of Traveller FAQs.  It will be a very valuable resource for us all.  It has been added in the Member Resources section or click here.

Tourism Australia Webinars

Register here

PTGAA COVID Guidelines

See PTGAA Guidelines Here