Code of Conduct

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The Australian Tour Guides’ Code of Conduct

As a member of the TGA I promise to demonstrate the Australian Tour Guides’ Code of Conduct in all my actions and encourage its implementation across the industry through interactions with tourism businesses, organisations’ and other Tour Guides.

I agree to abide by the Australian Tour Guides’ Code of Conduct and will:

1. Provide a professional service to visitors – ensuring they are treated with respect, care and a commitment to best practice guiding. Provide objective and fair interpretations of the places visited.

2. Make every effort to present true and accurate facts, and ensuring that a clear distinction is made between stories, legends, traditions and opinions.

3. Act honestly, fairly and professionally in all dealings with those who engage my services and with all colleagues within the tourism industry.

4. Educate visitors on the need to be respectful of our precious natural, cultural and heritage environments, minimising our footprint and impacts at all times.

5. As a representative of Australia, I will welcome all visitors, and act in such a way as to bring credit to the country and to the promotion of it as a tourist destination.

6. Regularly update and upgrade my guiding skills and knowledge through training, professional development and networking activities.

7. Declare to customers any relevant personal commercial interests, including commissions. I agree to not engage in forced visitor purchases or soliciting of tips.

8. Be mindful at all times of my duty of care and other health and safety issues.

9. Provide all goods and services as is presented in the job brief, itinerary and promotional materials.

10. Abide by all national, state and territory legislation governing the operation and conduct of tours, tour operators and tour guides.

11. As required for TGA guides, to establish my own complaint handling procedures.

12. Inform my clients that the TGA has a Complaints Handling Policy covering grievances or other issues with professional tour guides.

13. Continually maintain a valid Certificate II in First Aid & CPR, as a pre-requisite for guiding. First Aid course renewal to be completed every 2 years.

14. At all times hold a current *Certificate of Currency for Indemnity insurance to the value of $10 mill. (Unless working in a permanent part-time/full time job only, where employer provides insurance cover for guide.)

* A special low cost insurance deal is available as an incentive for all Guides of Australia (GoA) accredited guides.

To Print & Sign the Code of Conduct: CLICK HERE

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Click here to submit an on-line membership application

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Latest News


2021 TGA Industry Day

Tour Guides Australia is excited to invite you to an Industry Day

Day 1 of 2 – Wednesday 29 September 2021 9:00 AM TO 1:00 PM

Day 2 of 2 – Thursday 18 November 2021 1:00 PM TO 5:00 PM 

This is a day when we come together right across Australia to celebrate our profession and be inspired about the future of our profession.

We have an amazing line-up of presenters who represent organisations that influence the work of guides and tour operators at a national level.

Our first session is a not-to-missed virtual tour ‘Around the Grounds’ to discover the resilience and adaptability of guides and operators working in our major regions and their perspectives on the future of guiding.

We will hear from key leaders in the tourism industry:

  • Ashleigh Bartley, Specialist Aboriginal Tourism – Visit Victoria
  • Claire Nuthall, Account Manager Cruise – Akorn Australia & New Zealand
  • Rob Dougan, Tourism Australia – Executive General Manager, Strategy & Research
  • Samantha Palmer, General Manager,  Austrade – Visitor Economy & Clients Program Division.
  • Jessica Keen, Australian Tourism Export Council – National Industry Development & Capability Manager
  • Aluschca Ritchie – World Federation of Tourist Guide Associations – President

Don’t miss this great opportunity to learn, to look forward and to connect with colleagues.

Wherever you are, we look forward to you joining us.

BOOK NOW 

Industry Day Program

Guided tour of the Fire Services Museum

POSTPONED EVENT – TBA  

Located in the former HQ of the Melbourne Metropolitan Fire Brigade, the award winning Fire Services Museum Victoria, was opened in 1979.

The Museum includes a collection of over 10,000 fire related items collected both nationally and internationally and includes Country Fire Authority, Melbourne Metropolitan Fire Brigade and Fire Rescue Victoria fire appliances, personnel histories, memorabilia and associated items.

Afterwards, join us for a networking lunch at Sir Osborn Cafe on the ground floor of Orica House, 1 Nicholson Street, East Melbourne.

INFORMATION & REFUNDS 

MENTORING HOLMESGLEN TOUR GUIDING STUDENTS

Joy Vandoske, tour guide trainer at Holmesglen TAFE in Melbourne, is looking for mentor tour guides to act as guests for the tours that her students are delivering for an assessment project.

Guides are also asked to provide some encouraging and constructive feedback to the students.  An excellent opportunity to nurture our future profession!  Please contact Joy to join a mailing list so she can contact you when this activity is re-scheduled – joy.vandoske@holmesglen.edu.au