What is a professional tour guide

A professional tour guide is one of the most important links within the tourism industry. Whilst working at the frontline, they are the ‘Face of Australia’, with direct contact and influence on the experiences had by visitors.

This important responsibility requires reliable and capable guides to ensure a successful outcome.

A PTGAA accredited tour guide is someone with extensive industry knowledge and experience in guiding.

PTGAA tour guides conduct thorough research, proper preparation and excellent delivery of the most memorable and enjoyable interpretive experiences. Creating superior visitor satisfaction, to the benefit of both the growing tourism industry and related businesses.

Many PTGAA members have completed a Certificate III (or more) in a tour guiding related course.

As a pre-requisite for membership, PTGAA guides are individually assessed, and required at all times to hold a current certificate II in Senior first aid & CPR plus a valid tour guide liability insurance to the value of minimum $10 mill.

All members of the PTGAA are bound by the Australian Tour Guides’ Code of Conduct, which ensures professional and high end standards are provided to visitors & guests.

Additionally all new members are assessed and when ready will become accredited Guides of Australia. The PTGAA have entered into a sub-license agreement with the National peak industry body GOA, and are gradually implementing their highest level of government supported accreditation.

All assessed PTGAA guides are issued with a personal photo ID card identifying them as members of the association.

Key Skills

  • Professional tour guides have a high level of general knowledge
  • Some have specialised site and destination expertise
  • Good communication and organisational skills
  • Providers of excellent customer service
  • Leadership and management skills
  • Qualified in first aid and occupational health and safety
  • Ecological and environmental awareness

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Latest News


Message to Members

Hello everybody,

Our committee has been very active and, like everybody else, have been trying to keep across all the information and “best guess” what tourism will look like in both the short and long term.

We are also acutely aware of the reality that none of us now has any work.

Hopefully, some would have been able to access Jobskeeper or at least Jobseeker?

An important part of what we are doing is communication

We have already contacted Federal, State Tourism Ministers and other tourism bodies outlining the current situation with our members.

We have also now contacted over 100 operators recognising their situations and that our industry will have to gradually rebuild and that we look forward to proactively rebuilding our tourism industry with them.

Some of you would have heard our new “media star” Michelle Brown on Melbourne’s most popular morning radio talkback shows on ABC and 3AW recently? Michelle certainly was able to promote the role of guides and our Association.

We have formed a sub-committee to specially look at a communication strategy going forward

Thanks to James McFarlane, Katy Pavlova Tien Nguyen for accepting this challenge.

In a short- time they have produced a really comprehensive and exciting plan.

The targets are you, the existing members, non- member guides, Tour operators and Industry, Government and Tourism Boards and, importantly, travellers.

* We will take immediate steps to update /align our webpage to our new plan.

* You will soon see case studies some of your colleagues “promoted” on IGTV and Facebook through a You Tube channel. We are looking for more volunteers to be involved -let us know if you are interested office@ptgaa.org.au.

* We will have regular/scheduled communication with Government and Tourism Boards.

We will load this plan to the member section of our website. Comments are welcome

Membership Fees

In recognition of the support of current members and the challenging times we are now in , we have decided to extend all current memberships to June 2021.

We also plan to offer non- members guides and operators access to limited member category for a short time that will enable us to engage and communicate PTGAA information. This could convert to full membership/ support for PTGAA and more opportunities for our members.

Other Links

Thank you to members who have provided information and useful links for us.

Linda Monmouth has provided a link to very inexpensive courses ($8) at University of Queensland Business School  here

Birgittta March -a link to birds of Australia here. A great resource with links to all regions of Australia.

Susan Rees – an important link to a 30 minute COVID 19 infection control training – recommended for us all to do here

Leanne Saward who has prepared a comprehensive statistical snapshot of Traveller FAQs.  It will be a very valuable resource for us all.  It has been added in the Member Resources section or click here.

Tourism Australia Webinars

Register here

PTGAA COVID Guidelines

See PTGAA Guidelines Here