What is a professional tour guide

A professional tour guide is one of the most important links within the tourism industry. Whilst working at the frontline, they are the ‘Face of Australia’, with direct contact and influence on the experiences had by visitors.

This important responsibility requires reliable and capable guides to ensure a successful outcome.

A TGA accredited tour guide is someone with extensive industry knowledge and experience in guiding.

TGA tour guides conduct thorough research, proper preparation and excellent delivery of the most memorable and enjoyable interpretive experiences. Creating superior visitor satisfaction, to the benefit of both the growing tourism industry and related businesses.

Many TGA members have completed a Certificate III (or more) in a tour guiding related course.

As a pre-requisite for membership, TGA guides are individually assessed, and required at all times to hold a current certificate II in Senior first aid & CPR plus a valid tour guide liability insurance to the value of minimum $10 mill.

All members of the TGA are bound by the Australian Tour Guides’ Code of Conduct, which ensures professional and high end standards are provided to visitors & guests.

Additionally all new members are assessed and when ready will become  Nationally accredited guides. National Tour Guide Accreditation Information

All assessed TGA guides are issued with a personal photo ID card identifying them as members of the association.

Key Skills

  • Professional tour guides have a high level of general knowledge
  • Some have specialised site and destination expertise
  • Good communication and organisational skills
  • Providers of excellent customer service
  • Leadership and management skills
  • Qualified in first aid and occupational health and safety
  • Ecological and environmental awareness

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2021 TGA Industry Day

Tour Guides Australia is excited to invite you to an Industry Day

Day 1 of 2 – Wednesday 29 September 2021 9:00 AM TO 1:00 PM

Day 2 of 2 – Thursday 18 November 2021 1:00 PM TO 5:00 PM 

This is a day when we come together right across Australia to celebrate our profession and be inspired about the future of our profession.

We have an amazing line-up of presenters who represent organisations that influence the work of guides and tour operators at a national level.

Our first session is a not-to-missed virtual tour ‘Around the Grounds’ to discover the resilience and adaptability of guides and operators working in our major regions and their perspectives on the future of guiding.

We will hear from key leaders in the tourism industry:

  • Ashleigh Bartley, Specialist Aboriginal Tourism – Visit Victoria
  • Claire Nuthall, Account Manager Cruise – Akorn Australia & New Zealand
  • Rob Dougan, Tourism Australia – Executive General Manager, Strategy & Research
  • Samantha Palmer, General Manager,  Austrade – Visitor Economy & Clients Program Division.
  • Jessica Keen, Australian Tourism Export Council – National Industry Development & Capability Manager
  • Aluschca Ritchie – World Federation of Tourist Guide Associations – President

Don’t miss this great opportunity to learn, to look forward and to connect with colleagues.

Wherever you are, we look forward to you joining us.

BOOK NOW 

Industry Day Program

Guided tour of the Fire Services Museum

POSTPONED EVENT – TBA  

Located in the former HQ of the Melbourne Metropolitan Fire Brigade, the award winning Fire Services Museum Victoria, was opened in 1979.

The Museum includes a collection of over 10,000 fire related items collected both nationally and internationally and includes Country Fire Authority, Melbourne Metropolitan Fire Brigade and Fire Rescue Victoria fire appliances, personnel histories, memorabilia and associated items.

Afterwards, join us for a networking lunch at Sir Osborn Cafe on the ground floor of Orica House, 1 Nicholson Street, East Melbourne.

INFORMATION & REFUNDS 

MENTORING HOLMESGLEN TOUR GUIDING STUDENTS

Joy Vandoske, tour guide trainer at Holmesglen TAFE in Melbourne, is looking for mentor tour guides to act as guests for the tours that her students are delivering for an assessment project.

Guides are also asked to provide some encouraging and constructive feedback to the students.  An excellent opportunity to nurture our future profession!  Please contact Joy to join a mailing list so she can contact you when this activity is re-scheduled – joy.vandoske@holmesglen.edu.au