Code of Conduct

The Australian Tour Guides’ Code of Conduct

As a member of the PTGAA I promise to demonstrate the Australian Tour Guides’ Code of Conduct in all my actions and encourage its implementation across the industry through interactions with tourism businesses, organisations’ and other Tour Guides.

I agree to abide by the Australian Tour Guides’ Code of Conduct and will:

1. Provide a professional service to visitors – ensuring they are treated with respect, care and a commitment to best practice guiding. Provide objective and fair interpretations of the places visited.

2. Make every effort to present true and accurate facts, and ensuring that a clear distinction is made between stories, legends, traditions and opinions.

3. Act honestly, fairly and professionally in all dealings with those who engage my services and with all colleagues within the tourism industry.

4. Educate visitors on the need to be respectful of our precious natural, cultural and heritage environments, minimising our footprint and impacts at all times.

5. As a representative of Australia, I will welcome all visitors, and act in such a way as to bring credit to the country and to the promotion of it as a tourist destination.

6. Regularly update and upgrade my guiding skills and knowledge through training, professional development and networking activities.

7. Declare to customers any relevant personal commercial interests, including commissions. I agree to not engage in forced visitor purchases or soliciting of tips.

8. Be mindful at all times of my duty of care and other health and safety issues.

9. Provide all goods and services as is presented in the job brief, itinerary and promotional materials.

10. Abide by all national, state and territory legislation governing the operation and conduct of tours, tour operators and tour guides.

11. As required for PTGAA guides, to establish my own complaint handling procedures.

12. Inform my clients that the PTGAA has a Complaints Handling Policy covering grievances or other issues with professional tour guides.

13. Continually maintain a valid Certificate II in First Aid & CPR, as a pre-requisite for guiding. First Aid course renewal to be completed every 2 years.

14. At all times hold a current *Certificate of Currency for Indemnity insurance to the value of $10 mill. (Unless working in a permanent part-time/full time job only, where employer provides insurance cover for guide.)

* A special low cost insurance deal is available as an incentive for all Guides of Australia (GoA) accredited guides.

To Print & Sign the Code of Conduct: CLICK HERE

Please ensure you have read our Categories of Membership

Click here to submit an on-line membership application

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Latest News


Skills Set – Certificate 111 in Tour Guiding Holmesglen Institute

 

Holmesglen Institute will again be conducting this popular course at their City Campus.

The course will start on 11July and run until 7September. It will be held on Tuesday & Thursday evenings (5.30 to 9.30) and two Saturdays.

This skills set will provide you with the knowledge and skills required to facilitate local and regional tours while awarding you nationally accredited units of competency.

Whilst updating your knowledge of Melbourne and Victoria, you will learn how to effectively manage and entertain a tour group and provide them with first rate commentary.

The program will be delivered at our city campus on St Kilda Road, (opposite the Shrine of Remembrance). There will be a number of off-campus activities including two full day excursion to ensure you get the hands on experience required to be industry ready. The skill set is taught by leading well-connected tour guiding professionals who are currently working in the industry.

For course detail: Contact 9564 1699

http://www.holmesglen.edu.au/courses/hospitality_tourism_and_events/travel_and_tourism/certificate_iii_in_guiding2

PTGAA Learning Day 21st April

Our first 2017 Learning Day is shaping up to be a corker so lock in Friday 21st April now. The day will run from 9:30 am until 3pm and will be held at the Royal Historical Society of Victoria’s HQ at 239 A’Beckett St, Melbourne.

The program includes

  • Fiona Sweetman, Founder and CEO of the very successful Hidden Secrets Tours, will talk about the structure of the Tourism Industry and how jobs for guides come about. Fiona will also cover how to improve your marketing.
  • Travellers Aid will be telling us all about their long-standing organisation – one of Melbourne’s little known resources which can be the ace up every tour guide’s sleeve.
  • Metro Rail will be outlining the work over the next 9 years in central Melbourne as they start to tunnel under Melbourne to create our next underground rail service. The logistics of this huge project are fascinating and the work will impact on tour guiding in Melbourne for many years.
  • Also an update on all things to do with membership of PTGAA.

And don’t forget that the RHSV’s exhibition Remembering the ‘Burbs: 1850-1960 will be available for you to check out during the lunch hour or after the Learning Day.

Cost which includes lunch and morning tea:

Members $35

Non-members $45.

To RSVP please email our Professional Development Officer, Bronwyn Wilson on pdofficer@ptgaa.com.au

And transfer your payment to the PTGAA bank account:

Bank Account Details:

Westpac

BSB                 033086

Account No     152048