Code of Conduct

The Australian Tour Guides’ Code of Conduct

As a member of the PTGAA I promise to demonstrate the Australian Tour Guides’ Code of Conduct in all my actions and encourage its implementation across the industry through interactions with tourism businesses, organisations’ and other Tour Guides.

I agree to abide by the Australian Tour Guides’ Code of Conduct and will:

1. Provide a professional service to visitors – ensuring they are treated with respect, care and a commitment to best practice guiding. Provide objective and fair interpretations of the places visited.

2. Make every effort to present true and accurate facts, and ensuring that a clear distinction is made between stories, legends, traditions and opinions.

3. Act honestly, fairly and professionally in all dealings with those who engage my services and with all colleagues within the tourism industry.

4. Educate visitors on the need to be respectful of our precious natural, cultural and heritage environments, minimising our footprint and impacts at all times.

5. As a representative of Australia, I will welcome all visitors, and act in such a way as to bring credit to the country and to the promotion of it as a tourist destination.

6. Regularly update and upgrade my guiding skills and knowledge through training, professional development and networking activities.

7. Declare to customers any relevant personal commercial interests, including commissions. I agree to not engage in forced visitor purchases or soliciting of tips.

8. Be mindful at all times of my duty of care and other health and safety issues.

9. Provide all goods and services as is presented in the job brief, itinerary and promotional materials.

10. Abide by all national, state and territory legislation governing the operation and conduct of tours, tour operators and tour guides.

11. As required for PTGAA guides, to establish my own complaint handling procedures.

12. Inform my clients that the PTGAA has a Complaints Handling Policy covering grievances or other issues with professional tour guides.

13. Continually maintain a valid Certificate II in First Aid & CPR, as a pre-requisite for guiding. First Aid course renewal to be completed every 2 years.

14. At all times hold a current *Certificate of Currency for Indemnity insurance to the value of $10 mill. (Unless working in a permanent part-time/full time job only, where employer provides insurance cover for guide.)

* A special low cost insurance deal is available as an incentive for all Guides of Australia (GoA) accredited guides.

To Print & Sign the Code of Conduct: CLICK HERE

Please ensure you have read our Categories of Membership

Click here to submit an on-line membership application

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Latest News


Annual General Meeting Wednesday 20 September

All PTGAA members & their guests are welcome to attend the AGM on Wednesday 20th September at 5:45 for 6pm.

Victorian Society of Artists, 430 Albert St, East Melbourne.

The AGM is always an important date in our annual calendar. It is when the committee reports to you, the members on what has been achieved by your association in the last 12 months. 

AGM GUEST SPEAKER

Our guest speaker this year is Sheree Marris who will screen her documentary, Melbourne Down Under.

This stunning natural history documentary will take viewers on an incredible journey of discovery, revealing the city’s best kept secret, Port Phillip Bay, a vibrant and dynamic marine environment.

RSVP for AGM

 

 

 

Skills Set – Certificate 111 in Tour Guiding Holmesglen Institute

 

Holmesglen Institute will again be conducting this popular course at their City Campus.

The course will start on 11July and run until 7September. It will be held on Tuesday & Thursday evenings (5.30 to 9.30) and two Saturdays.

This skills set will provide you with the knowledge and skills required to facilitate local and regional tours while awarding you nationally accredited units of competency.

Whilst updating your knowledge of Melbourne and Victoria, you will learn how to effectively manage and entertain a tour group and provide them with first rate commentary.

The program will be delivered at our city campus on St Kilda Road, (opposite the Shrine of Remembrance). There will be a number of off-campus activities including two full day excursion to ensure you get the hands on experience required to be industry ready. The skill set is taught by leading well-connected tour guiding professionals who are currently working in the industry.

For course detail: Contact 9564 1699

http://www.holmesglen.edu.au/courses/hospitality_tourism_and_events/travel_and_tourism/certificate_iii_in_guiding2