What is a professional tour guide

A professional tour guide is one of the most important links within the tourism industry. Whilst working at the frontline, they are the ‘Face of Australia’, with direct contact and influence on the experiences had by visitors.

This important responsibility requires reliable and capable guides to ensure a successful outcome.

A PTGAA accredited tour guide is someone with extensive industry knowledge and experience in guiding.

PTGAA tour guides conduct thorough research, proper preparation and excellent delivery of the most memorable and enjoyable interpretive experiences. Creating superior visitor satisfaction, to the benefit of both the growing tourism industry and related businesses.

Many PTGAA members have completed a Certificate III (or more) in a tour guiding related course.

As a pre-requisite for membership, PTGAA guides are individually assessed, and required at all times to hold a current certificate II in Senior first aid & CPR plus a valid tour guide liability insurance to the value of minimum $10 mill.

All members of the PTGAA are bound by the Australian Tour Guides’ Code of Conduct, which ensures professional and high end standards are provided to visitors & guests.

Additionally all new members are assessed and when ready will become accredited Guides of Australia. The PTGAA have entered into a sub-license agreement with the National peak industry body GOA, and are gradually implementing their highest level of government supported accreditation.

All assessed PTGAA guides are issued with a personal photo ID card identifying them as members of the association.

Key Skills

  • Professional tour guides have a high level of general knowledge
  • Some have specialised site and destination expertise
  • Good communication and organisational skills
  • Providers of excellent customer service
  • Leadership and management skills
  • Qualified in first aid and occupational health and safety
  • Ecological and environmental awareness

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Latest News


Annual General Meeting Wednesday 20 September

All PTGAA members & their guests are welcome to attend the AGM on Wednesday 20th September at 5:45 for 6pm.

Victorian Society of Artists, 430 Albert St, East Melbourne.

The AGM is always an important date in our annual calendar. It is when the committee reports to you, the members on what has been achieved by your association in the last 12 months. 

AGM GUEST SPEAKER

Our guest speaker this year is Sheree Marris who will screen her documentary, Melbourne Down Under.

This stunning natural history documentary will take viewers on an incredible journey of discovery, revealing the city’s best kept secret, Port Phillip Bay, a vibrant and dynamic marine environment.

RSVP for AGM

 

 

 

Skills Set – Certificate 111 in Tour Guiding Holmesglen Institute

 

Holmesglen Institute will again be conducting this popular course at their City Campus.

The course will start on 11July and run until 7September. It will be held on Tuesday & Thursday evenings (5.30 to 9.30) and two Saturdays.

This skills set will provide you with the knowledge and skills required to facilitate local and regional tours while awarding you nationally accredited units of competency.

Whilst updating your knowledge of Melbourne and Victoria, you will learn how to effectively manage and entertain a tour group and provide them with first rate commentary.

The program will be delivered at our city campus on St Kilda Road, (opposite the Shrine of Remembrance). There will be a number of off-campus activities including two full day excursion to ensure you get the hands on experience required to be industry ready. The skill set is taught by leading well-connected tour guiding professionals who are currently working in the industry.

For course detail: Contact 9564 1699

http://www.holmesglen.edu.au/courses/hospitality_tourism_and_events/travel_and_tourism/certificate_iii_in_guiding2