What is a professional tour guide

A professional tour guide is one of the most important links within the tourism industry. Whilst working at the frontline, they are the ‘Face of Australia’, with direct contact and influence on the experiences had by visitors.

This important responsibility requires reliable and capable guides to ensure a successful outcome.

A PTGAA accredited tour guide is someone with extensive industry knowledge and experience in guiding.

PTGAA tour guides conduct thorough research, proper preparation and excellent delivery of the most memorable and enjoyable interpretive experiences. Creating superior visitor satisfaction, to the benefit of both the growing tourism industry and related businesses.

Many PTGAA members have completed a Certificate III (or more) in a tour guiding related course.

As a pre-requisite for membership, PTGAA guides are individually assessed, and required at all times to hold a current certificate II in Senior first aid & CPR plus a valid tour guide liability insurance to the value of minimum $10 mill.

All members of the PTGAA are bound by the Australian Tour Guides’ Code of Conduct, which ensures professional and high end standards are provided to visitors & guests.

Additionally all new members are assessed and when ready will become accredited Guides of Australia. The PTGAA have entered into a sub-license agreement with the National peak industry body GOA, and are gradually implementing their highest level of government supported accreditation.

All assessed PTGAA guides are issued with a personal photo ID card identifying them as members of the association.

Key Skills

  • Professional tour guides have a high level of general knowledge
  • Some have specialised site and destination expertise
  • Good communication and organisational skills
  • Providers of excellent customer service
  • Leadership and management skills
  • Qualified in first aid and occupational health and safety
  • Ecological and environmental awareness

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Latest News


PTGAA Christmas Function

Tuesday 12th December

Pelican’s Landing

1 Syme St.

Williamstown

Drinks at bar prices from 5.00pm

Dinner (A La Carte Menu) from 6.30 pm

Travel by ferry from Southgate to Williamstown- Last ferries 3.30 or 4.30 -return by train or make own arrangements.

RSVP : office@ptgaa.org.au

 

PTGAA Learning Day

Creating Stories

Tuesday 14th November  9:30am – 3:30pm

Royal Historical Society of Victoria, 239 A’Beckett St.

This learning day will go to the very core of what it is to be a tour guide and will be invaluable to both experienced, new tour and prospective guides.

We have special guest presenters Shawn Callahan, Arnold Zable and Christine Worthington

Shawn is the founder of anecdote.com which is about crafting engaging and compelling narrative.

http://www.anecdote.com/

Arnold is a well- known lecturer, storyteller and author.

http://www.arnoldzable.com.au/about-the-author/

Christine in the collections manager at the Royal Historical Society

http://www.historyvictoria.org.au/collections

This will be a full-day workshop and the costs, including lunch and morning tea, are:

PTGAA members $50 Non-members $60

To guarantee your place please make your payment either directly into the PTGAA bank account (BSB 033 086 A/c 152 048) or by credit card (email your card number, expiry date, CVV). Please, if transferring into the bank account, clearly identify your deposit with your surname and LD (for Learning Day).

RSVP here