What is a professional tour guide

A professional tour guide is one of the most important links within the tourism industry. Whilst working at the frontline, they are the ‘Face of Australia’, with direct contact and influence on the experiences had by visitors.

This important responsibility requires reliable and capable guides to ensure a successful outcome.

A PTGAA accredited tour guide is someone with extensive industry knowledge and experience in guiding.

PTGAA tour guides conduct thorough research, proper preparation and excellent delivery of the most memorable and enjoyable interpretive experiences. Creating superior visitor satisfaction, to the benefit of both the growing tourism industry and related businesses.

Many PTGAA members have completed a Certificate III (or more) in a tour guiding related course.

As a pre-requisite for membership, PTGAA guides are individually assessed, and required at all times to hold a current certificate II in Senior first aid & CPR plus a valid tour guide liability insurance to the value of minimum $10 mill.

All members of the PTGAA are bound by the Australian Tour Guides’ Code of Conduct, which ensures professional and high end standards are provided to visitors & guests.

Additionally all new members are assessed and when ready will become accredited Guides of Australia. The PTGAA have entered into a sub-license agreement with the National peak industry body GOA, and are gradually implementing their highest level of government supported accreditation.

All assessed PTGAA guides are issued with a personal photo ID card identifying them as members of the association.

Key Skills

  • Professional tour guides have a high level of general knowledge
  • Some have specialised site and destination expertise
  • Good communication and organisational skills
  • Providers of excellent customer service
  • Leadership and management skills
  • Qualified in first aid and occupational health and safety
  • Ecological and environmental awareness

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Latest News


Skills Set – Certificate 111 in Tour Guiding Holmesglen Institute

 

Holmesglen Institute will again be conducting this popular course at their City Campus.

The course will start on 11July and run until 7September. It will be held on Tuesday & Thursday evenings (5.30 to 9.30) and two Saturdays.

This skills set will provide you with the knowledge and skills required to facilitate local and regional tours while awarding you nationally accredited units of competency.

Whilst updating your knowledge of Melbourne and Victoria, you will learn how to effectively manage and entertain a tour group and provide them with first rate commentary.

The program will be delivered at our city campus on St Kilda Road, (opposite the Shrine of Remembrance). There will be a number of off-campus activities including two full day excursion to ensure you get the hands on experience required to be industry ready. The skill set is taught by leading well-connected tour guiding professionals who are currently working in the industry.

For course detail: Contact 9564 1699

http://www.holmesglen.edu.au/courses/hospitality_tourism_and_events/travel_and_tourism/certificate_iii_in_guiding2

PTGAA Learning Day 21st April

Our first 2017 Learning Day is shaping up to be a corker so lock in Friday 21st April now. The day will run from 9:30 am until 3pm and will be held at the Royal Historical Society of Victoria’s HQ at 239 A’Beckett St, Melbourne.

The program includes

  • Fiona Sweetman, Founder and CEO of the very successful Hidden Secrets Tours, will talk about the structure of the Tourism Industry and how jobs for guides come about. Fiona will also cover how to improve your marketing.
  • Travellers Aid will be telling us all about their long-standing organisation – one of Melbourne’s little known resources which can be the ace up every tour guide’s sleeve.
  • Metro Rail will be outlining the work over the next 9 years in central Melbourne as they start to tunnel under Melbourne to create our next underground rail service. The logistics of this huge project are fascinating and the work will impact on tour guiding in Melbourne for many years.
  • Also an update on all things to do with membership of PTGAA.

And don’t forget that the RHSV’s exhibition Remembering the ‘Burbs: 1850-1960 will be available for you to check out during the lunch hour or after the Learning Day.

Cost which includes lunch and morning tea:

Members $35

Non-members $45.

To RSVP please email our Professional Development Officer, Bronwyn Wilson on pdofficer@ptgaa.com.au

And transfer your payment to the PTGAA bank account:

Bank Account Details:

Westpac

BSB                 033086

Account No     152048